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Saturday 10:00am - 4:30pm
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Frequently asked questions

1. Booking Info

THE A&K VILLAS BOOKING PROCESS

Once you have seen the villa that you are interested in please contact one of our team members to check on the very latest availability and also to give you some more detailed information and answer any specific enquiries you may have. Alternatively tell us what you’re looking for and we’d be delighted to make some suggestions.

 

DEPOSITS

Once availability has been confirmed we ask that you complete our booking form in full and return this with a deposit of 30% of the total holiday cost. If the reservation is made less than 70 days before departure the full balance will be payable.

On receipt of the deposit and form we will send you a Confirmation Invoice

BALANCE PAYMENTS

We request the balance payment at least 70 days prior to the departure date - an ideal time to tell us about any extra finishing touches may want us to arrange for you.

DOCUMENTATION

At least 14 days prior to your departure you will receive your documentation, including an A&K Welcome Book, driving directions and emergency contact details.

CANCELLATION

All cancellations must be advised in writing, signed by the lead name on the booking and sent to the Company at St George's House, Ambrose Street, Cheltenham, Glos. GL50 3LG. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. The following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.

Days prior to Departure Date % of Total Holiday Cost Written Advice of Cancellation Received More than 70 days (10 weeks) Loss of deposit 70 days or fewer 100% of total holiday cost During holiday 100% of total holiday cost Please note that at certain times of year, peak season, stricter cancellation conditions may apply. We strongly recommend that you secure adequate travel insurance, which should in most cases, include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.

 

2. Villa Inclusions

Please note that the below will vary depending on the villa

  • Villa rental on an exclusive basis
  • Utilities (gas, water, electricity), unless otherwise stated
  • 1 cot & highchair (cot linen not provided)
  • An A&K Local Representative will arrange to meet you on your arrival weekend and is then on call 24/7 in case of emergency. In some cases an A&K Representative is not required as the villa will have its own competent, local manager. All A&K clients are able to call an A&K emergency Duty Manager
  • Comprehensive information pack
  • Local taxes and administration charges. Please note properties in the Caribbean are subject to local taxes
  • Villa's own services - please check what additional services are provided as standard with a particular property - maid service, usage of air-conditioning, central and pool heating, etc can vary from property to property

3. Extra services

Our Abercrombie & Kent Villas team will be happy to arrange further services, sightseeing and activities according to request. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. A minimum of 8 weeks is recommended.  Please note that all additional services pre-booked and pre-paid are subject to 100% cancellation fees.  The cost of any services that are booked in advance and to be paid locally (e.g. local cook service) must also be paid to the local suppliers in the event of client cancellation.  Any unpaid services will be charged from the credit card provided for the security deposit.

CONCIERGE PACKAGES

For more details about the concierge packages we offer please see our dedicated page ...

FOOD SHOPPING

Before you leave home, you will receive a list of food and household items which may be pre-ordered to facilitate your arrival, payable to your A&K Host or local representative. Please note that there is a service charge of €25 for this service. The cost of the purchased items is payable upon arrival at the property in cash. If you are celebrating a special occasion, you may like to book a Celebration Hamper. The contents can be tailored to your taste and the occasion but suggested inclusions are champagne, truffles, cheese, cheeses, locally produced cured meats, fine wine and chocolates. Hampers are available from €100.

CHILDCARE

While Abercrombie & Kent has a policy not to recommend or endorse child care or babysitting providers, we do understand that these are fundamental requirements which many of our clients request when taking a villa holiday. As a result of safety and security concerns which all clients have when sourcing child care or babysitting providers, we prefer clients to make themselves comfortable with and to carry out their own checks on such providers. What we are sometimes able to do is provide a list of child care and babysitting providers in the area of the villa where we have been able to identify such services exist. However, it is important that it is recognised and understood that we have not carried out any checks whatsoever, we do not recommend any baby sitting or child care providers and we accept no liability for the use of any child care and babysitting providers set out on any list we may provide.

When at a property, clients may decide to enter into arrangements with the local staff at the villa. Any such arrangements are made entirely at the client's discretion and A&K does not vet or check local staff for suitability for providing childcare and therefore cannot accept any responsibility or liability for such arrangements.

 

4. Useful info

ARRIVALS & DEPARTURES

To allow time for cleaning, we would ask you to arrive only between 4pm and 7pm on the first day of your stay, and to vacate the property by 10am on the departure day unless otherwise specified. If your arrival is delayed please contact your A&K Host immediately.

PETS

Pets are generally not permitted but please check with your Abercrombie & Kent Villas Consultant at time of booking.

VEHICLES

If you are intending to take or rent a sports or low slung car on holiday, we advise you to check at time of booking whether the access to the property allows for such a car. Please note that many of the properties are located along uneven roads. These are passable using conventional vehicles, but it is worth considering carefully the model of vehicle you choose to drive. Your Abercrombie & Kent Villas Consultant will be able to advise you on this.